Policies

CANCELLATION POLICY

If we receive a cancellation 120 days prior to your arrival, you will get a full refund minus 25% of the trip cost per seat cancelled.

Cancellations within 120 days of your trip date are 100% non-refundable. This includes trips cancelled due to any issues you encounter crossing the border. Please also note that most trip cancellation insurance policies do not cover this type of situation.

Guests who cancel have the option of finding a replacement to fill their seat. We will accommodate this at no charge if the guests transfer funds among themselves. If we have to charge the new guest and refund the old guest, there will be a $100 administration fee deducted from each seat refunded.

If final payment has not been received by October 1st, Baldface reserves the right to cancel the booking without notice and re-sell the space. There are no exceptions to this policy.

All cancellations must be received in writing. Reservations will not be held until payment is received.

We understand that occasionally events occur that prevent you from joining us on your ski vacation. Please pay special attention to our Cancellation and Refunds Terms above.

To avoid any financial hardship that an unexpected cancellation and interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it's well worth the peace of mind. 

Contact our preferred provider Lifestyle Financial and they can provide you with a quote for Trip Cancellation/Interruption insurance.

There are no exceptions to our policies so we strongly suggest that all guests purchase trip cancellation insurance.

 

BOOKING POLICY

All prices are in Canadian dollars and require a 25% deposit to reserve the space, 25% on May 15 with the remaining 50% due on October 1. For bookings made after October 1, the full amount is due. We accept American Express, MasterCard, VISA, certified checks, money orders, or wire transfers. If you combine trips for a longer stay, you will be credited the transportation cost on the second portion of your trip.

Upon making a reservation at Baldface, all guests agree to these terms and conditions:

  1. All guests are required to sign a waiver before being allowed to ski with us. By signing this document, guests will waive certain legal rights, including the right to sue. Please read this form carefully before signing. If you do not have access to the Internet and would like to see a copy of this waiver prior to arrival, please contact us by phone at (250) 352-0006, or by email at info@baldface.net, and we will be happy to send one to you.

  2. Alcohol or non-prescription drugs are not permitted while skiing or snowboarding.

  3. All participants must be 19 years of age or older.

 

EMERGENCY MEDICAL INSURANCE

New for the 2018/19 season!! Baldface Lodge now provides Emergency Medical Coverage including Ambulance/Evacuation insurance as part of your package. This coverage is only in place while you are our guest and in Canada. All claims require that you be seen by a physician at the time of injury.

 

SHOP POLICIES

 

Shop Return Policy:

Items can be returned for refund or exchanged within 30 days of date of purchase. Items must be new, unworn goods with tags still attached. Shipping charges and duties are not refundable. Customers pay shipping and any applicable duty on returns. Email us at shop@baldface.com for Return Authorization before sending. 




 

Shipping Information:

We are a backcountry lodge with restricted ability to get product off the mountain (via helis, sleds and boats!). Orders are shipped out as quickly as possible, generally within 1 week.

Any applicable duty for shipments outside of Canada is payable by the customer.

For guests who will be visiting the lodge, we can hold your order for pickup during your trip. Please select “In-store pickup LODGE” and enter shipping address as follows:

607B Front St, Nelson BC V1L 4B6 CANADA

International shipping is available by request. Please email shop@baldface.com for inquiries and shipping quotes to your country.