What is Baldface’s cancellation policy?

Our cancellation policies can be found here.


How much snow does Baldface receive annually?
Approximately 500 inches (1,270 centimeters) of snow.


What is the average temperature?
The average daily temperature ranging from -5ºC to -1ºC (in the 20ºs F).


When is Baldface open?
Baldface winter season is open from December to mid-April. High season rates apply from January to mid-March. Some of our biggest snowfalls occur during the shoulder season (early January and late March).


What kind of snowcats do you have?
We have six Pisten Bulley 400’s.


What mountain range will we be riding?
Baldface is located in the Selkirk range in British Columbia’s West Kootenay area. The highest peak we access tops out at 7,678 feet (2,340 meters).


What elevation does the lodge sit at?
6,750 feet (2,057 meters).


What is the longest run you access?
Nocturnal Mission: 3,100 vertical feet.


What is the total acreage Baldface has access to?
32,000 acres.


What is the average daily vertical I should expect to cover?
12,000-20,000 feet/day.


What certifications do your guides have?
All of our guides are certified with ACMG (Association of Canadian Mountain Guides) or CSGA (Canadian Ski Guide Association), and Wilderness First Responder, CAA (Canadian Avalanche Association).


What does pricing include?
Prices include transportation from Nelson, BC to the lodge, accommodations, medical insurance while at the lodge, all meals, safety equipment, skiing and snowboarding with our certified guides, and professional photos! Not included in the trip cost are: massage, ski rentals, retail purchases or alcoholic beverages. Any additional purchases will be added to your final invoice and paid for upon check-out.


Do I have to pay for the whole trip upon booking?
To confirm your reservation a 25% deposit is required before May 15th, 50% by May 15th and the balance is due on October 1st. Trips booked after October 1st must be paid in full. We accept MasterCard, Visa and American Express.


Are there refunds for cancellations?
If you must cancel less than 120 days prior to your trip, we cannot provide a refund. We recommend guests research travel insurance options before arriving. Please review our fine print cancellation policies prior to booking.


Is it customary to leave a tip for our Baldface guides and staff?
If you have been well taken care of on your trip, tipping is customary in this industry and greatly appreciated by our staff. Our policy is to distribute all tips equally among staff unless specified by the guest. There is a tip box in the lodge for cash or checks, or you can use your on-file credit card.


Does Baldface have a photography program?
Yes, a photographer will join your group in the snowcat. Each night a slideshow will showcase your powder day. All guests receive complimentary shots of their trip via e-mail at the end of their trip.


Do I need to bring my own safety equipment?
We supply all the safety equipment you need. Every guest carries a radio and wears a guest pack with probe and shovel in addition to an avalanche transceiver.


Aside from skiing, what do guests do?
Once at the lodge guests spend their days skiing and riding powder and their evenings enjoying gourmet meals, our full-service bar, massages, a wood-fired sauna and the company of old and new friends.


What time are we on-snow in the morning?
Skiers and snowboarders leave the lodge via twelve-person snowcats at 8:30 every morning. Depending on group abilities, guests should expect six to twelve + runs per day covering 12,000 to 20,000 vertical feet. Two certified guides accompany each group.


Where do we stay?
Our timber-frame lodge houses the dining room, bar, massage and lounge areas plus 10 double-occupancy guest rooms with a shared bathroom. Seven timber-frame chalets, a short walk from the lodge, accommodate four guests. Each chalet has two bedrooms with a queen and long twin bed and one bathroom. All beds at Baldface have goose-down comforters and high-quality cotton sheets.


Are meals included? Where do we eat?
All meals are included in the price of your trip. A breakfast buffet and gourmet dinner are served daily in the lodge, as well as hot soup and hearty appetizers when you return from skiing. Sandwiches, snacks and cold drinks are provided in the snowcats. We are happy to accommodate any special dietary requirements.


What ability level do I need to be to ski or snowboard at Baldface?
Skiers and snowboarders should be comfortable on black diamond runs and also have experience in powder and trees.


What do I need to bring?
Your passport if crossing the border. Bring all your own outerwear including goggles, helmet and winter walking boots. You may also want slippers and a bathing suit for the sauna. Water bottles are provided. Please leave your alcohol at home.


What do I wear on arrival day?
A warm jacket, snow boots, hat and gloves.


Is there a size or weight limit on my bags since we fly in on a helicopter?
Guests are restricted to a 50-pound (22 Kg) soft-sided duffle bag so that the helicopter isn’t too heavy and can fly safely to the lodge. Please be sure that all of your clothing and equipment fits into your duffel. Ski and snowboard bags are NOT allowed on the helicopter.


Can I rent skis or snowboards at Baldface?
Fat powder skis are available for $40/day and snowboards are free. We do not rent ski or snowboard boots; please bring your own.


Is there internet or phone service at the lodge?
We have WIFI and intermittent cell phone service depending on the weather. Please respect the vacation vibes.


What is the best way to travel to Baldface?
Guests out of driving range arriving from the United States usually fly to Spokane, Washington and take a shuttle to Nelson. Canadian and European guests find it easier to fly through Calgary or Vancouver to Castlegar, BC. A variety of alternate travel options are available in our travel section.


What time should I arrive at the Nelson airport?
1:30 p.m. for trips before February 15 and 2:30 p.m. for trips after February 15.


How do I get to Nelson for our helicopter transfer?
Once you have arrived in Nelson and found your way to Front Street, turn north – towards the lake – onto Hall Street then cross the railway tracks and turn left at the first stop sign onto Lakeside Drive. Continue for 1/2 mile and before you cross the bridge, you will see to your right the Norman Stibbs Airport (grey building with red roof). Pull into the parking lot, unload your gear, then park on either side of the road along the chain-link fence. Note: If you have extra gear or valuables, you may leave these at our town office for safe keeping.


At the Nelson airport, where do I park?
Once you have dropped off your bags, you may leave your vehicle in the overnight parking along the curved fence on the road just before the airport.


How will I get up to the lodge?
On clear, sunny days, a 10-minute helicopter flight transports guests right to the lodge. If it is stormy, cloudy, or foggy, guests will travel across Kootenay Lake then up to the lodge by ground.


What if I am late?
Passengers who miss their scheduled departure times from Nelson will be charged a $250 late fee without exception. If you are going to be late, call 250-352-0006. Late arriving passengers are typically transferred to the lodge by boat and snowmobile – due to darkness and weather, late guests may be required to spend the night in Nelson before traveling up the next morning. There is no guarantee that passengers arriving late will make it to the Lodge in time for a full day of skiing. (Yes, this is meant to scare you!)


When will I be back in Nelson?
Guests will return to Nelson after the final day of skiing. December 15 – February 14: In Nelson by 4:30 p.m. February 15 – April 15: In Nelson by 5:30 p.m.


Can Baldface help with custom travel plans?
For those who require travel arrangements outside of our regular program please call the office.


When was Baldface Lodge's first season?
Baldface has been operating for the past decade. The idea of Baldface was conceived in 1998, with its 1st exploratory season and media release in 1999-2000. Baldface Lodge celebrated it’s 1st official season in 2000-2001.


Are there any local ski areas worth checking out while I'm in the area?
Yes! Try Whitewater (20 minutes) or Red Mountain (1 hour from Nelson).